Winners of the Pop-Up CX Award
Customer experience took centre stage at the Sussex Business Show with our first-ever Pop-Up CX Award.
Throughout the day, Grace Prior roamed the Brighton Dome floor, mystery shopping every exhibitor to see who could deliver stand-out service when they least expected it.
After dozens of surprise visits, one team rose to the top: Go Succeed, founded by Gary Salters and Johnny Monroe.
Completely unaware they were being assessed, Gary and Johnny greeted Grace Prior of Silicon Brighton with genuine warmth, clear information, and the kind of effortless professionalism that makes visitors feel instantly welcome.
Their natural approach captured exactly what the award celebrates—exceptional customer care delivered without scripts or staging.
For their sharp service and authentic engagement, Go Succeed walked away with the Pop-Up CX Award, and a prize of a night out with 4 people at Komedia Brighton proving that great customer experience is best measured when no one knows they’re being watched.
